Job title: Customer Success Engineer What you'll do As a Customer Success Engineer, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps. In this role, you will: Design and implement efficient code scanning and dependency scanning mechanisms using Maven and Gradle. Serve as the primary technical point of contact for our customers, offering expert guidance with a blend of empathy and deep technical knowledge through both pre-sales and post-sales stages, especially when addressing intricate technical challenges Customize our security solutions to fit into sophisticated customer environments. Occasionally, develop bespoke solutions to meet unique needs, leveraging your strong background in software engineering. Act promptly when technical issues emerge, applying your advanced troubleshooting skills and understanding of programming and DevOps practices to ensure our customers are successful. Forge lasting relationships with a broad spectrum of clients, from agile startups to global enterprises. Collaborate closely with our engineering teams, translating customer feedback and troubleshooting insights into tangible product improvements. Champion the adoption of robust security practices, empowering developers to write secure code efficiently through your support and guidance. Lead and manage technical integration projects, making strategic decisions and providing technical guidance internally and externally. What we're looking for: Strong background in software engineering, with 4 -10 years of deep understanding of programming languages, application security, and DevOps practices. Demonstrated experience in developing custom technical solutions and actively engaging in customer-facing roles, with a proven ability to handle project-based work effectively. A passionate advocate for customer success, with a focus on building secure, scalable solutions from the ground up. Exceptional communication skills, capable of breaking down complex technical topics into clear, understandable terms for a variety of audiences. Proactive and anticipatory approach to problem-solving, with the ability to foresee customer needs and craft strategic solutions that align with their overarching goals. At this company, we: Go to extraordinary lengths to distinguish ourselves through world-class work. Prioritize quality over speed, and speed over scope. Desire to work with deeply kind, mission-driven people. Strive to make the complex simple. Use first principles to debate ideas, test assumptions, and make decisions. Seek the truth by putting data above opinions. Assume good intent and give tactical feedback to help each other get better. Hold no ego when our customers win, we all win.
