Job Description Position Summary Responsible supporting business manufacturing applications and infrastructure related, be the advisor for business needs Provide new solutions to answer the business needs that match the defined policies. Part of the BCP infrastructure team, and propose smart solutions. Works closely with the Americas Zone Managers and the Site Coordinators/leads. Core tasks and key responsibility Systems support & maintaining service levels Has expertise for the maintenance of systems infrastructure and recovery methods for systems running MS Windows, VMware, LAN devices, and applications process. MS SQL, Databases, and OT hardware and software knowledge is a plus. Advisor on life cycle management for OT infrastructure and manufacturing applications and interfaces. Advisor on new technologies and systems infrastructure Performs systems upgrades for security, problem solving reasons among others Conducts disaster recovery in accordance with existing procedures Provide third level support and advanced Analysis Providing time estimates for resolution of problems Organizes or contributes to project Prioritizing tasks needed for project completion Adhering to IS standards, including change management standards and ITIL Keeps up to date with corporate IT (security & privacy o.a.) regulations and applies where appropriate Executes configuration and capacity management of IT/OT infrastructure Design and maintains infrastructure for automated monitoring or procedures for manual monitoring Instructs outsource partner (TCS) as part of change management Remote connectivity of Vendors via approved remote solution Qualifications Bachelor degree with 6 years of experience, or Master degree with 3 years of experience.( preferred in the manufacturing environment) Skilled at evaluating options and generating solutions Strong problem-solving and analytical skills Dynamic, results-oriented problem solver Excellent written and verbal communication skills English and Spanish, Fluent or close. Portuguese is a plus. Good relationship building skills between various IT and Non IT teams Self directed on tasks Facilitate meetings to move projects along. Cisco networking - fundamental level CCNA plus Advance awareness of TCP/IP and common ports and protocols. OSI model. Understanding of NAT Windows server and desktop OS - proficient Comptia A+ network+, security+, certificate a plusFamiliarity of Industry 4.0 standards. Familiarity with OT Devices from multiple vendors. (PLC, HMI, SCADA, MES) Proficient in Visio or draw.io for building diagrams Additional Information Essential Job Responsibilities or Primary Job Responsibilities Providing technical support to local engineering and maintenance teams - - firefights, problem resolution, training Emergency support for business and operating units On call support in shift during business hours or non-business hours, last through a reachability agreement ( Under the Manufacturing FIT structure) Project management for the Americas Zone. ( Resource , planning, execution) Help other regions where ( Americas / Asia ) needed. International Travel necessary, passport required, US VISA preferred for non US candidates
