About TerraPay Global money movement, simplified! Powering global payments across 7.5 billion bank accounts, 6 billion cards, and 2.1 billion wallets 121 banking partnerships, 210+ send countries, 140+ receive countries. TerraPay is the pulse of global payments innovation. We're the bridge that connects people and businesses worldwide, empowering them to effortlessly send, receive, and manage money across borders. We have repositioned ourselves as a global money movement player that helps businesses manage their global payments for local payout needs through our extensive network. Regulated across over 30 diverse markets, TerraPay stands out as the sole payment provider with such a broad reach. We harmonize the complexities of global money movement, orchestrating seamless transactions that transcend borders and cultures. We are driven by a commitment to inclusion and fueled by innovative technology, we're reshaping the financial landscape, ensuring that international transactions are secure, swift, and hassle-free. Join us in simplifying global money movement with TerraPay. What do we stand for? At TerraPay, we stand for innovation, efficiency, and the relentless pursuit of excellence in the payments industry. Our commitment is to deliver seamless financial interactions, enhance global connectivity, and drive transformative changes in the way people and businesses exchange funds. We place a strong emphasis on trust, security, and collaboration, ensuring that our clients and partners experience world-class financial services with unmatched integrity. Job Mission: Primary Responsibilities: As an L1 Support Engineer at TerraPay, your primary responsibilities will include: Monitoring the implementation & operation of defined controls and recommendations. Support all Project & Operations as Level 1 support. Understand project's working guidelines, technology, framework etc. Initial troubleshooting skills for OS/applications/Interfaces /DBs Vendor coordination skills, Monitoring & Reporting. Carry out routine activities & checklists. Taking ownership of customer issues until resolved, escalated or resolved. Monitor service through tools. Available 24X7 for support. Strict SLA compliance at all stages. Qualifications: Essential Skills: 3-5 years of relevant experience. Any graduate from a reputed University. Basic knowledge or working on windows and unix platforms. Should have good understanding of the commands in Linux Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc). Excellent working familiarity with NMS tools , Ticketing tools and MS Excel Protocol and Packet analyzers (TCPDUMP, Ethereal) Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc Knowledge on log search using grep commands, extraction of data etc. Troubleshoot basic application related issues like server restart, etc. Preferred Skills: Good Communication & Presentation Skills. Good Analytical Skills. Responsiveness. Collaborative and should be a good team player. A self-starter – must be productive with minimal direction. Ability to work in a fast-paced, technical, cross-functional environment. Why TerraPay? Joining TerraPay means becoming a part of a progressive team that's shaping the future of payments. We offer a collaborative environment that values diversity, fosters growth, and encourages innovation. As an Associate Business Operations Manager, you'll play a pivotal role in enabling seamless financial interactions worldwide. Elevate your career and be a catalyst for global financial transformation with TerraPay. We're looking forward to welcoming you aboard! Follow us on social media: LinkedIn | Twitter | Instagram
