*Operations Coordinator

Job Position: Operations Coordinator Location: Remote (EST Timezone) Work Schedule: Monday - Thursday, 09: 00 AM to 05:00 PM EST Job Description: Join our team as an Operations Coordinator and play a key role in streamlining our operations and enhancing customer service delivery.We're seeking an organized and experienced individual who can help us build and optimize systems, SOPs, and playbooks to ensure seamless operations and exceptional customer experiences.As we continue to grow and refine our processes, your input and expertise will be invaluable in shaping our operations for success.Responsibilities: Manage client communication via email, ensuring prompt responses and professional interaction, particularly when the employer is unavailable.Conduct phone calls to request reviews from clients who haven't provided feedback in person.Develop and document Standard Operating Procedures (SOPs) and Playbooks for various tasks, including onboarding processes, CRM data entry, and customer follow-ups.Coordinate with team members to organize weekly meetings, ensuring efficient formats and agendas.Assist in gathering weekly Key Performance Indicator (KPI) data and management accounting reports.Collaborate with the employer to refine sales scripts and pricing strategies tailored to the target market.Ensure timely payment of commissions, implementing and maintaining systems for accurate tracking and payout.Manage before and after processes for Google reviews, if applicable.Arrange for gifts to be sent to customers after completing a job, such as edible arrangements.Requirements: Strong organizational skills and experience in a similar role.Familiarity with software tools such as HubSpot, Workiz, Asana, Notion, Teams, and Microsoft Office applications.Working knowledge of ChatGPT/AI or willingness to learn.Ability to provide insights on selecting appropriate tech solutions.Nice-to-Haves: Experience in editing and creating visual social media content.Ability to build or gather data for dashboards tracking financial KPIs and schedules.