Operations Manager

Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role Join our Marketplace Delivery team! We look forward to learning more about you and exploring how, working together, we can build an exceptional team. Operations Manager Full Time | Location: Colombia| Hybrid Model You will be accountable for: Align with company's strategic objectives, handle and grow profits and market share at designated accounts to improve client success at all levels in the client's organization, specifically IT and Procurement Build consensus and develop relationships with client's IT and Procurement stakeholders. Lead large scale transactions to close large scale deals. Manage pipeline, forecast business, communicate key updates and competitive intelligence Manage the end-to-end agreement lifecycle and drive successful renewals Execute on renewal strategies that proactively engage a client for deep selling Engage clients directly to negotiate terms and conditions and render renewal proposals Position advisory and technology services and escalating pain points to the local Leadership Team. You should also be able to provide insights to the team on client-to-business interactions, improve client experience through product support, and handle client complaints and requests Work closely with Business Development Manager in overall account management, augmenting with upsell & cross-sell of product and services Meet the assigned quarterly goals and sales metrics Focus on customer satisfaction, service, and retention Cross-departmental management of customer issues, including billing issues, support issues, etc. Communicate and work closely with the BDM team related to ongoing events with customer situations #LI-GR1 What we need to see from you The skills below will make you successful at this job, but we DO NOT expect to find all of them in every candidate. We would expect you to have as mandatory: You should be fluent in the know-how of an agreement lifecycle and pro-active in engaging our clients to drive expansion and retention. You should have an aptitude and flair for account management. Additionally, having some previous experience either in the departments of sales operations and customer service will assure you to achieve success in the long run. The nature of your job is to interact with people. In such a case, empathy is a must, and the ability to understand client's needs is all that the job is about. On top of that, having exceptional communication skills will work in your favor as well. You should be flexible and approachable. You need to know how to learn the subtle art of building relationships, possessing both assertiveness and the ability to understand. At least 2 years of work experience in the fields of sales, account management, customer success, or renewals in the IT industry Desired skills: Strong communicator; proven track record in customer facing role Ability to juggle a variety of tasks, and be comfortable working independently with remote support Ability to adapt quickly and manage difficult situations while remaining upbeat and positive at all times Strong work ethic: Team oriented, self-starter, high energy, and results oriented Ability to rely on experience and sound judgement to plan and accomplish goals High computer literacy and ability to learn new software Must be comfortable in a dynamic environment with evolving business models _______________________________________________________________________________________________________________________ Why should you join our team? A unique culture with corporate values lived for an appreciative and supportive work environment. Employee recognition programs. A variety of training and development opportunities. Work-life balance. Referral bonus program. Multicultural interaction. Contribution to society - employee initiatives. Corporate events. Latest technologies for our clients and colleagues. And much more! At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all applicants and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic. Job Function Software & Cloud MarketplaceJoin our Marketplace Delivery team! We look forward to learning more about you and exploring how, working together, we can build an exceptional team. Operations Manager Full Time | Location: Colombia| Hybrid Model You will be accountable for: Align with company's strategic objectives, handle and grow profits and market share at designated accounts to improve client success at all levels in the client's organization, specifically IT and Procurement Build consensus and develop relationships with client's IT and Procurement stakeholders. Lead large scale transactions to close large scale deals. Manage pipeline, forecast business, communicate key updates and competitive intelligence Manage the end-to-end agreement lifecycle and drive successful renewals Execute on renewal strategies that proactively engage a client for deep selling Engage clients directly to negotiate terms and conditions and render renewal proposals Position advisory and technology services and escalating pain points to the local Leadership Team. You should also be able to provide insights to the team on client-to-business interactions, improve client experience through product support, and handle client complaints and requests Work closely with Business Development Manager in overall account management, augmenting with upsell & cross-sell of product and services Meet the assigned quarterly goals and sales metrics Focus on customer satisfaction, service, and retention Cross-departmental management of customer issues, including billing issues, support issues, etc. Communicate and work closely with the BDM team related to ongoing events with customer situations #LI-GR1The skills below will make you successful at this job, but we DO NOT expect to find all of them in every candidate. We would expect you to have as mandatory: You should be fluent in the know-how of an agreement lifecycle and pro-active in engaging our clients to drive expansion and retention. You should have an aptitude and flair for account management. Additionally, having some previous experience either in the departments of sales operations and customer service will assure you to achieve success in the long run. The nature of your job is to interact with people. In such a case, empathy is a must, and the ability to understand client's needs is all that the job is about. On top of that, having exceptional communication skills will work in your favor as well. You should be flexible and approachable. You need to know how to learn the subtle art of building relationships, possessing both assertiveness and the ability to understand. At least 2 years of work experience in the fields of sales, account management, customer success, or renewals in the IT industry Desired skills: Strong communicator; proven track record in customer facing role Ability to juggle a variety of tasks, and be comfortable working independently with remote support Ability to adapt quickly and manage difficult situations while remaining upbeat and positive at all times Strong work ethic: Team oriented, self-starter, high energy, and results oriented Ability to rely on experience and sound judgement to plan and accomplish goals High computer literacy and ability to learn new software Must be comfortable in a dynamic environment with evolving business models _______________________________________________________________________________________________________________________ Why should you join our team? A unique culture with corporate values lived for an appreciative and supportive work environment. Employee recognition programs. A variety of training and development opportunities. Work-life balance. Referral bonus program. Multicultural interaction. Contribution to society - employee initiatives. Corporate events. Latest technologies for our clients and colleagues. And much more! At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all applicants and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.