Job Title: Operations Manager Location: Remote (EST) Work Schedule: Monday - Friday, 9 AM - 5 PM (EST) Job Description: We are seeking a versatile and dynamic Operations Manager to spearhead customer success and operational accountability across Channel Development and Cafe Operations. This role is integral to enhancing our cafe community engagement, streamlining operations, and ensuring the highest level of customer satisfaction. The ideal candidate is a generalist with a knack for multitasking and a passion for coffee culture. Key Responsibilities: Customer Success and Account Management: - Oversee customer interactions for cafes, ensuring satisfaction and engagement. - Manage food service account communications, both reactive and proactive. Operational Accountability: - Ensure excellence in Channel Development operations, including A/R and distributor POS management. - Manage cafe operations metrics such as app inventory reviews, on-time performance tracking, and item performance analysis. - Conduct comprehensive inventory counts, zero out pastry inventory monthly, and verify the accuracy of purchase orders and transfers. Skills and Qualifications: English Proficiency: Excellent written and verbal communication skills, with minimal accent for clear, effective interactions. Flexibility: Ability to work flexible hours to support cafe operations across different time zones. Tech-Savvy: Proficient with Netsuite, Atlassian products, GSuite, and the ability to use the Compass Coffee app (iPhone or Mac required). Operational Expertise: Demonstrated experience in managing sales, customer success, and operational tasks within a dynamic environment. Strategic Planning: Strong capability in developing and executing strategies to enhance sales, customer engagement, and operational efficiency. Personality Traits: Dynamic and Adaptable: Comfortable managing a wide array of tasks, from technical operational duties to customer-facing activities. Proactive Problem-Solver: Takes initiative in identifying and addressing challenges, always looking for ways to improve processes and outcomes. Customer-Centric: Prioritizes customer satisfaction and engagement, capable of managing detailed account interactions with professionalism and care. Team Collaborator: Works seamlessly with the Compass Coffee team, contributing positively to our culture and shared goals.
