The Role We are looking for a Process Improvement Specialist to assist the business and operations areas in identifying improvement opportunities in their processes, to increase efficiency, effectiveness and customer experience. In the context of an Iberia / Latam division-wide agile transformation, You will need to contribute to driving Agile culture in the Regional Centre, lead agile transformation initiatives, and adapt the role and responsibilities to the new divisional set up.You will report to the Chief Operating Officer and be located in Bogotá, Colombia. Responsibilities:Identify the capabilities and resources required for implementing operational improvement projects, define an operational model that guarantees their availability and an adequate management, secure correct execution of the projects.Define a tool kit of process improvement solutions, aligned to Munich Re's practices and licensing.Develop and manage a portfolio of improvement projects, including budget planning and execution, resource management, stakeholder orchestration (internal/external), definition of project management indicators and post-implementation operational Indicators.Develop models for opportunity assessment and investment decisions on operational improvement initiatives.Communicate effectively with process owners to create awareness of the opportunities and advantages of undertaking improvement initiatives and investing time and resources in their execution.Maintain effective communication with partners on improvement projects to ensure a high level of engagement and manage expectations.Ensure an Agile approach to improvement projects and actively participate in the Agile transformation of the organization.Skills & Experience: University degree in Industrial, Production or Process engineering.5+ years of experience in continuous improvement processes, with international teams.Previous experience in the insurance market would be appreciatedSound knowledge in change management, application integration, the use of systems and technology solutions for process improvement.Previous experience coordinating multidisciplinary teams (IT / process / business) would be appreciatedSkills:Strong communication skills.Strategic thinking,Ability to handle multiple stakeholders in challenging situationsAnalytical and Solution Seeking skillsOpen to experimentation and learningKnowledge of MS Office (PowerPoint, Outlook, Word, Excel) and communication tools (Teams, etc.) Knowledge of different methodologies such as Agile, Lean, or Design Thinking.Ability to work effectively with colleagues across departments and with different levels of seniority Creative and highly organized Solution-oriented with a focused, proactive, and efficient work style Excellent English language skillsBenefits:Company Bonus (Group Financial Performance Dependant)Health &Life InsuranceCompany Pension Program20 days annual leave plus additional wellness daysHybrid workingTraining & Development ProgramsAbout usAs the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Reintroduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel. Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation. Sounds like you? Join us at Munich Re and Push Boundaries. With us.
