We partner with the world's most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions.With a global presence of 6,000+ professionals in strategy, research, data science, design, and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.Job Summary : We are seeking a highly motivated and detail-oriented Product Analyst to join our team. The Product Analyst will be responsible for researching and triaging reported high priority issues, acting as a subject matter expert on how our products work,working with Product Manage on prioritizing confirmed defects for the product development teams, and providing recommendations for the product roadmap.- Key Responsibilities : - Research and triage reported high priority issues that were not able to be handled by 1st or 2nd tier support;- Prioritize any confirmed defects for the engineering team;- Act as a subject matter expert on how our products work;- Provide recommendations to the Product team on the product roadmap.- Qualifications : - Bachelor's degree in computer science, Engineering, or related field;- 2+ years of experience in Product Management Analysis, preferably in the legal and / or bookkeeping / accounting software industry;- Ability to manage multiple tasks simultaneously;- Excellent analytical skills with emphasis on investigation and research;- Excellent written and verbal communication skills with a customer service emphasis;- Strong organization and time management skills;- ability to meet deadlines;- Open to learning and adapting to ongoing changes and new processes;-Experience with the MS Office Suite;- Experience with Jira, Confluence,Salesforce and / or Zendesk;- Agile SDLC experience a plus.#LI-SC1 CI is an equal-opportunity employer.We celebrate and appreciate the diversity of our CI' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.At CI, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.Before applying for our opportunities take a look at on website.
