At Infobip we dream big. We value creativity, persistence, and innovation – passionately believing that it is through teamwork that we can all reach greater heights. Since ,?we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip's platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Squad Lead is a regional role that leads a cross-functional team to deliver on business outcomes. Responsible for the respective Squad vision, mission, targets, and metrics, the role works in an Agile environment, continuously reviewing the team needs, redefining priorities, and identifying opportunities to improve and innovate processes. Squad Lead primary focus is on the achievement of financial KPIs for their designated Squad, which they ensure by supporting teams with day-to-day task alignment and coaching, customer escalations, and removing sales blockers. Main Responsibilities: Develops short- and long-term strategy and goals for the Platform & Wholesales Squad (together with customer segment leads, Go To Market Managers, and other leadership) and break it down into initiatives and reachable milestones via sprint planning that they are responsible to achieve. Focuses and ensures the achievement of financial KPIs and removes any roadblocks that threaten their realization. Holds the function of the opportunity manager and through own example insists on and ensures the proper work cadence ( TAL, Account Planning). Holds squad revenue targets and holds squad members accountable for achieving results. Coordinates daily activities within and outside pod (, sprint planning, dailies) and ensures work cadence in line with Agile way of work. Is responsible to understand market, customers, products and to transfer this knowledge to squad members. Acts as hands-on coach, motivator, goal setter, and navigator for the art of consultive sales (day-to-day coaching and activities / workload distribution). Provides necessary inputs and aligns with Chapter Functional Leads on all activities related to people management and people development. Owns squad's pipeline management and delivers vertical / segment growth Manages squad's performance by providing daily/weekly feedback. Serves as the main point of contact and liaisons with deal supporting teams (Legal, Finance, etc.) . Provides guidance and support during segmentation activities.
