Careers that Change LivesWe're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.Come strengthen your specialized skills and enhance your expertise. We'll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that's best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.A Day in the LifeProvide timely and effective support to end-users via various communication channels, including email, phone, and ticketing systems.Troubleshoot and resolve end-user reported issues related to the CRM system and associated capabilities.Regularly communicate progress and status updates to end-users and other internal departments. Direct end-users to additional resources, including documented information, reference materials and self-service tools as appropriate.Collaborate with internal stakeholders, including Commercial IT, to escalate and address complex technical issues requiring specialized expertise.Create and maintain comprehensive documentation, knowledge articles, and FAQs to support self-service resources for end-users.Proactively identify opportunities for process improvements and system optimizations to enhance user experience and operational efficiency.Stay informed on system updates, releases, and new features to provide informed recommendations and support continuous platform enhancement initiatives.Collaborate with cross-functional teams to gather user feedback, prioritize enhancement requests, and drive initiatives to address user needs and preferences.Maintain confidentiality and adhere to data security protocols while handling sensitive information within the CRM system and associated capabilities. May assist in the testing of system enhancements, updates, and integrations in collaboration with internal functional and development teams.Must Have:Bachelor's degree administrative areas.2 years of relevant experience direct end-user support, training, and documentation with CRM, providing customer focused support or related.Spoken and written proficiency in English.Experience in using Microsoft Office, especially Outlook, and Excel, and willing to use new applications/tools.Excellent diagnostic, problem solving and issue resolution ability.Responsible, takes ownership of work, and follows through to completion.Ability to multi-task and follow processes.Excellent communication skills.Team player.Detailed-oriented and quality-focused.Displays a positive attitude and interest in continuous process improvement.Must exhibit a professional demeanor and be able to establish relationships.Nice to HaveWorking knowledge of Salesforce.com .Working knowledge of Conga CPQ.Experience in healthcare industry.Experience delivering and supporting business critical applications in a fast-paced corporate environment.Experience providing support to commercial organizations (e.g., field sellers).We OfferWe offer a competitive salary and benefits package to all our employees:Flexible working environmentAnnual Incentive Plan % depending on company resultsPensionscheme and group discount on healthcare insuranceTraining possibilities via Cornerstone/Skills LabEmployee Assistance Program and Recognize! (our global recognition program)Our CommitmentOur unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. About MedtronicBold thinking. Bolder actions. We are Medtronic.We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.In everything we do, we areengineering the extraordinary.Your AnswerIs this the position you were waiting for? Then please apply directly via the apply button!#LI-hybrid
