Description : Senior Operations Manager What does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.Responsibilities:As a Senior Operations Manager, you will manage day-to-day operations business, including performance, billing, and PNL. You will have weekly syncs with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed.You will meet with clients as needed to continue business growth.You will be responsible for interviewing Operations Managers and Team Leads. You will also promote department culture.We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage).Shrinkage % less than 10%Requirements:Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in a customer experience environment.BA/BS degree preferred.Excellent communication skills, both verbal and written.Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.Maintain an open line of communication between staff and upper management.Experience managing supervisors, as well as Advanced Coaching StructurePerformance Management Advanced Team Leads, Teammate & OM skills Development StructureDevelop individual and team goals and implement plans to carry out objectives (financial, growth, new business) Guide the Operations Managers in meeting all team & individual goals.This person must be able to build productive business relationships with clients and must have strong organizational, analytical, and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.Job Expectations:This application will be used for an on-site position at one of our offices in Cali in the south of the City.We ask that Senior Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needsCompetencies:Strategic LeadershipOperational ExcellenceTalent DevelopmentChange ManagementPerformance AnalyticsClient EngagementCross-functional CollaborationCrisis ManagementInnovationAbout TaskUsTaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech. TaskUs is an equal-opportunity employerHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL.
