nformal is a software consulting and implementation organization that partners with leading software vendors to bring our philosophy to customers: a friendly, simple, honest way of working that gets to the point and produces results super fast.WHAT YOU'LL BE DOINGService Delivery Strategy:Develop and execute a strategic plan for technology service delivery that aligns with the organization's goals and objectives. Define service standards, performance metrics, and key performance indicators (KPIs). Team Leadership and Management:Recruit, train, and lead a team of technology professionals. Provide guidance, mentorship, and support to team members to ensure their growth and performance. Client Relationship Management:Build and maintain strong relationships with clients. Act as the primary point of contact for technology service-related matters. Address and resolve any issues or concerns promptly. Service Delivery Coordination:Oversee and coordinate the end-to-end service delivery process, including project management, technical implementation, and support. Collaborate with cross-functional teams to ensure successful delivery. Quality Assurance and Compliance:Monitor service quality, ensuring adherence to technical standards and specifications. Implement quality control measures to maintain high service standards. Ensure compliance with relevant regulations and standards. Project Management:Plan and manage technology service delivery projects, including developing project timelines, assigning tasks, and tracking progress. Ensure projects are delivered on time and within budget. Resource Allocation:Allocate resources, including personnel, technology infrastructure, and equipment, to ensure efficient service delivery. Optimize resource utilization to meet project goals. Risk Management:Identify and mitigate potential risks and issues related to technology service delivery. Develop and implement contingency plans to address unexpected challenges. Continuous Improvement:Lead efforts to continuously improve technology service delivery processes, infrastructure, and technology solutions. Stay up-to-date with industry best practices and emerging technologies. WHAT YOU BRINGExtensive experience in technology service delivery, with a strong record of successfully managing and delivering technology services. Strong leadership and communication skills, with the ability to lead and inspire a team. Project management expertise, including proficiency in project management tools and methodologies. Technical knowledge and an understanding of relevant technology infrastructure and solutions. Ability to work collaboratively with cross-functional teams and external stakeholders. Budget and financial management skills related to technology service delivery projects. Initiative to take on tough tasks with a sense of urgency and engagement?Customer focus by showing we care, being eager to impress and delivering customer-centric solutionsCollaboration by giving and receiving constructive feedback from others with an open mind?nformal provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
