About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.Visit us at Please follow us on and Twitter. About the position:We are searching for an Operations leader to join our Customer Solution Group (CSG) Operations team. The CSG Operations team handles Program, Projects, Tools, and Data Analytics for all CSG functions, which includes Education, Partner Success, Professional Services, Support, and Customer Success. As the hands-on manager, you will lead a team os Specialists and Program Managers, providing coaching and mentorship, overseeing projects, and driving operational work. We are seeking a versatile leader who will play a pivotal part in developing and enhancing our operations, starting with a focus on our Education function, known as the Netskope Academy.Responsibilities: Act as a Player-Coach, actively participating in projects, programs and daily operational initiatives alongside your teamAct as the operational leader for the Netskope Academy, ensuring the successful scaling and delivery of training for customers, partners, and employeesManage a team of operations specialists, spread across time zones, responsible for the day-to-day management and delivery of programsCoordinates job assignments and cross-training between and within CSGResponsible for hiring, training, and evaluating employee performance through performance reviews Collaborate with stakeholders across CSG to understand their needs and requirements, providing guidance and consultation to translate these needs into actionable projects and outcomes Act as a partner to business stakeholders, ensuring projects and programs are correctly prioritized, defined and executed to deliver high-value results Develop a deep understanding of our data, including operational metrics, KPIs, and workflows, providing actionable recommendations to enhance operations and improve the overall customer, partner and employee experience Requirements: 8+ years of professional experience in Operations, Program Management, or related fields, including people management experienceDirect experience with Training / Education programs and LMS tools Demonstrated problem-solving and analysis skills, coupled with critical thinking abilities to enable you to identify opportunities for improvement and provide actionable recommendations Demonstrated leadership experience, with the ability to effectively manage and mentor a teamExperience working with internal teams, such as Finance, Channels, Sales, Procurement, and ITDirect experience working B2B customer facing teams or operations is a huge plusExperience with project or program management, delivering measurable results to senior management across teams and functionsExperience working with datasets, managing business metrics, and KPIs Solid understanding of data analysis and driving business operations through metricsExcellent communication skills, both written and verbal, enabling effective presentation of findings and recommendationsHighly organized and detail-oriented, with the ability to manage multiple projects and priorities concurrently. Education: Bachelor's degree in a relevant field #LI-AF1Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to for more details.
