Team Leader - Mum

Team Leader - MUM Req ID#: 383741 Mumbai, AP, IN, 400072 Job Description: Job SummaryTeam Leader- Operations –Voice /Blended (US)Roles and Responsibilities:1 Should have Team Handling Experience2 Should have 1+Years' Experience as Team Leader3 Should exhibit People Management Skills.4 Should be aware of the various Operations and Client Metrics.5 Strong analytical, solving skills with strong MS Excel skills.6 Needs to have the drive to achieve given targets.7 Process adherence (Check, analyze, Control & Improvement).8 Drive & adhere to Policies & Procedures.9 Should be well versed in coaching & providing feedback10 Basic exposure to excel.11 Good process knowledge and Good interpersonal skillsThe candidate should be possess the following skills- People Management skills- Client Management skills- Process Management skills- Coaching and Training- Feedback and Performance Management skills- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management5 Days Working RoleWork from office opportunityEducation Target: Minimum Graduate (Any Bachelor's Degree) Education : HSC Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply) Background : BPO Experience Shift Window : 24 x 7 Weekoffs : Any 2 days in a week Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 30 days or immediate Job Segment: Manager, BPO, Performance Management, Management, Operations, Human Resources