The Role: System Support EngineerWe are seeking a results-oriented, operationally-focused events engineer to provide front-line technical support and troubleshooting for our tracking and video augmentation products. You will communicate across teams and have the opportunity to work within multiple systems, analyzing, identifying and resolving issues to help ensure efficiency for several groups. This role works primarily during non-traditional hours for live sporting events. What You'll Do: Alert response from automated systems and internal users Coordination of incident response for live disruption of servicesPerform root cause analysis on incidents using Unix tooling, log analysis, service debugging Manage communication with key stakeholders Design and implement robust alerting for all of the services tied to delivery of external services Follow-up with engineering, operations, and account management groups Participate in an on-call rotation that emphasizes eliminating repeating escalations What You Have: At least 3+ years of technical work experience Experience with managing technical employeesWorking evening, weekend, and holiday hours (Around live sporting schedules) Operational experience with real-time systems under Service Level Agreements (SLAs) Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments Critical thinking skills in software systems diagnosis under time pressure Self starter based on provided written documentation and training An appetite to learn and grow from every incident Process-orientation, creative problem solving Written communication style focused on concision, clarity, and clear next steps Good documentation habits What Sets You Apart: Basic knowledge of networking systems and hardware installation Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript Experience with command line tools in Linux or Unix Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog) Experience with SQL Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus Experience working in live sports Experience with cloud computing (e.g., Amazon Web Services) Availability to travel domestically and internationally Our StackInfrastructure, tools: AWS (S3, EC2), Linux, Docker, Pulsar, Kibana, Grafana Our Work Environment and What You Will Benefit From: Work on cutting-edge products for major professional sports leagues and teams.Team-oriented engineering practices (readable, maintainable, and efficient code).Flat hierarchy and collaborative management led by experienced and strong technical leads.Innovative and dynamic environment, which encourages self-development and opportunities to make an impact.Multicultural team with employees based across several countries (e.g., Switzerland, Columbia, Denmark, France, United States). Second Spectrum, part of Genius Sports Group, is proud to be an equal opportunity employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers, and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.
