Careers that Change LivesWe're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Come strengthen your specialized skills and enhance your expertise. We'll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that's best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives. A Day in the Life You will use proficient disease and therapy knowledge to support customers.Deliver safe and reliable customer service and product oriented technical support for Medtronic Diabetes customers.Act on training and coaching to ensure up to date product and system knowledge is maintained to meet our expected quality standards and set operational targets.Respond to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI).Demonstrate empathy, patience and resilience while safely assisting customers.Conduct follow up calls with customers and to ensure their issue is solved and doing well on therapy.Document customer feedback and troubleshooting completed.Ensure support and solutions provided are aligned with Department and Standard Operating Procedures. Must Haves Fluent in English levelFluent in Portuguese levelHigh school degree1 or more years of experience with customer service, technical support or relatedGreat communication SkillsGood resolution of conflicts Nice to Haves Critical thinking/judgment and effective problem resolutionProficient with computers and common Microsoft applicationsWorks well in collaborative team environment We OfferWe offer a competitive salary and benefits package to all our employees:·Flexible working environment·Annual Incentive Plan % depending on company results·Pensionscheme and group discount on healthcare insurance ·Training possibilities via Cornerstone/Skills Lab·Employee Assistance Program and Recognize! (our global recognition program) Our CommitmentOur unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
